Why Do Our Devices Only Support 2.4GHz?
Our devices operate exclusively on the 2.4GHz Wi-Fi frequency band due to hardware limitations, meaning it cannot be changed or upgraded via firmware or software updates.
If you're experiencing connectivity issues or are unsure about your router’s settings, this guide explains why our devices only support 2.4GHz and how to ensure compatibility with your network.
Why Only 2.4GHz?
The decision to use 2.4GHz Wi-Fi is based on the following advantages:
- Better Range: Covers a wider area compared to 5GHz.
- Stronger Signal Penetration: Performs better through walls and obstacles.
- Broad Router Compatibility: Almost all routers support 2.4GHz.
- Lower Power Consumption: Helps improve device efficiency and battery life (if applicable).
Most smart devices use 2.4 GHz to get better coverage inside homes for better wall penetration.
Can I Upgrade to 5GHz?
No. Since the Wi-Fi radio is a physical hardware component, it cannot be modified through firmware or software updates.
If your network is only broadcasting in 5GHz, the device will not be able to connect.
How to Ensure Your Router is Compatible
If your device is not connecting to Wi-Fi, follow these steps:
1. Ensure Your Router Supports 2.4GHz
- Most modern routers are dual-band (supporting both 2.4GHz and 5GHz).
- If your router only operates on 5GHz, you must enable 2.4GHz in your router’s settings.
2. Verify That 2.4GHz is Enabled
- Log into your router’s admin panel (commonly at 192.168.1.1 or 192.168.0.1).
- Go to Wireless Settings or Wi-Fi Bands and confirm 2.4GHz is enabled.
3. Separate SSIDs for 2.4GHz and 5GHz
- Some routers combine both 2.4GHz and 5GHz under one network name (SSID), which can cause connectivity issues.
- If your device is struggling to connect, try creating a separate SSID for 2.4GHz to force the connection.
- Temporarily disable the 5GHz band during the setup process to ensure the device connects to the correct frequency. Once setup is complete, you can turn 5GHz back on if needed.
Common Issues and Solutions
Issue: Device Not Connecting to Wi-Fi
Possible Cause: The router is set to 5GHz-only mode.
Solution:
✔ Ensure your router is broadcasting a 2.4GHz network.
✔ If using a dual-band router, verify that both 2.4GHz and 5GHz bands are enabled.
✔ During setup, connect your device specifically to the 2.4GHz network.
Need More Help?
If you're unsure how to check or modify your router’s settings, refer to the manual or support website of your internet service provider (ISP) or router manufacturer.
For additional troubleshooting or assistance in configuring your network, feel free to contact our support team—we’re happy to help!