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Find answers to the most frequently asked questions by ConnectSense customers.
What's New in ConnectSense 6.2
This article highlights changes in ConnectSense 6.2, an update to the ConnectSense app for both iOS and Android. Schedules We've updated the Schedules screen and simplified the process of creating and changing schedules. This includes gi...
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What's new in ConnectSense 6.0?
This article highlights changes to the ConnectSense 6.0, a major update to the ConnectSense app for both iOS and Android. With our 6.0 app release, we had a number of objectives: Put monitoring and controlling your ConnectSense devices ...
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How does the automatic Intelligent Reboot work?
This article dives into the details of how the Internet Rebooter's Intelligent Reboot feature works. Timing Settings The Detection Time is the amount of time, in minutes, your Internet connection should appear down before considering it...
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What are my devices compatible with?
Product Smart In-Wall Outlet 15AMP Smart In-Wall Outlet 20AMP Smart Outlet2 EZ Lamp Controller Internet Rebooter Amazon Alexa ✔️ ✔️ ✔️ ✔️ ❌ Google Home ✔️ ✔️ ✔️ ✔️ ✔️ Apple Homekit ✔️ ✔️ ✔️ ❌ ❌
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What mobile devices and OSes does the ConnectSense app support?
You can use the ConnectSense app on any of the following devices: An iPhone or iPod Touch running iOS 13 or later An iPad running iPadOS 13 or later A Mac with Apple silicon (M1 or M2) running macOS 11 ("Big Sur") or later* An Android p...
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Can I control my In Wall Outlet while I am away from home?
Certainly, if you registered your device with the ConnectSense Cloud, or use an Android device, this is automatically done for you. If you use an Apple device and didn’t register, your device HomeKit allows you to use your Apple TV (4th ...
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Will ConnectSense devices work with my 5 GHz WiFi Network?
The ConnectSense products use the 2.4 GHz frequency band of your wireless network. This band offers greater coverage, though at slower speeds. This is ideal for most smart home devices. ConnectSense devices are not compatible with the 5 ...
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The Home app displays my ConnectSense double outlet as a single tile; how can I see the two outlets separately?
Since iOS 13, Apple's Home app displays some HomeKit accessories with multiple functions, including our Smart Outlet² and In-Wall Outlet, as just one tile. Follow these instructions if you prefer to see each outlet as a separate tile: L...
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Does this outlet require a neutral wire?
This is a common misconception because of the lack of neutral wires in some light switches. All outlets require a neutral wire and if you have functional outlets in your home they have a neutral wire hooked up to them. In Summary, if you...
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Is there a recommended faceplate for the In Wall Outlet?
Yes, we recommend the Maxxima Decorative Outlet Wall Plate.
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Did I install my outlet up-side down?
No. The National Electrical Code (NEC) of the United States (NFPA 70), does not provide any specification for the orientation of the outlet. We recommend checking local codes to make sure there aren’t any local code requirements.
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Does the In Wall Outlet monitor current draw and power consumption?
Yes, you will get basic current draw consumption information for devices plugged into the In Wall Outlet using our iOS and Android Apps. In iOS, if you choose to register your device, you will get precise power monitoring capabilities wh...
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Is there a 220V European version available?
At this time, only the 120V version suitable for North American plugs is available for purchase.
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How much power can the In Wall Outlet supply? Will it power my tools and heavy equipment?
The In Wall Outlet comes in both 15 and 20 amp versions allowing for applications throughout the home as well in commercial environments. For home uses, we recommend the 20 amp to be installed in kitchens and bathrooms, as the more powe...
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